We are committed to providing a high-quality legal service to all of our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. If you have a complaint, please contact us with the details.
If you are unhappy about any aspect of the service you have received, you should raise the matter with your file handler in the first instance to allow them the opportunity to remedy the situation as quickly and as amicably as possible. However, if you feel that the matter has not been resolved to your satisfaction please contact the Legal Director:
Adam Abou-Zeid
Legal Director/Compliance Officer for Legal Practice(COLP)
ALS LAW Ltd
Munro Suite
1 Livsey Street
Rochdale
OL16 1SS
Tel: 0161 676 4160
Email: [email protected]
-
- We will send to you a letter acknowledging receipt of your complaint within three working days of receipt, enclosing a copy of this procedure.
- We will then investigate your complaint. All future correspondence regarding the complaint will be directed through the Legal Director.
- The Legal Director will send to you a detailed written reply to your complaint, including his suggestions for resolving the matter, within 15 working days of sending you the acknowledgement letter.
- If you are still not satisfied, you can then contact the Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ about your complaint. Any complaint to the Legal Ombudsman must usually be made within six months of the date of our final decision on your complaint but for further information, you should contact the Legal Ombudsman tel.: 0300 555 0333; website: www.legalombudsman.org.uk; email: [email protected]. You can also contact the Solicitors Regulation Authority, The Cube, 199 Wharfside Street, Birmingham B1 1RN; tel: 0370 606 2555; email: [email protected]
If we have to change any of the timescales above, we will let you know and explain why.